FAQS
Shipping
What are the delivery charges?
We Provide free shipping nationwide
What is the estimated timeframe for receiving my order?
Since our products are handcrafted and made upon receiving an order. It takes around 7-8 Business days to craft and deliver your parcel.
What are the Requirements to change the order?
You have the flexibility to make changes to your order until confirmation . Once your order is confirmed, it cannot be altered or modified.
Payment
Which payment methods are accepted for making a purchase?
We accept payments through various methods including cash on delivery, online bank transfers, EasyPaisa,Jazzcash,Upaisa & JSZindagi
Is COD available to customized orders?
No, we do not provide COD options for customized orders. The customer have to pay 50% Partial amount in advance.
What are the available methods for making a prepayment for custom orders?
Upon placing your order, our representative will contact you and provide with all the necessary details.
Returns
Is it possible to exchange my artwork?
Please note that we do not have a return or exchange policy. However, we do have a replacement policy specifically for cases involving damaged shipments.
What steps should I take if I receive a damaged artwork?
If you receive any damaged artwork panels, kindly contact us via WhatsApp at 0318-461-9100. Please provide us with photos of the damaged item as well as photos of the box it was delivered in. We will be more than happy to send you a replacement, without any additional charges.
What steps should I take if I receive the wrong artwork?
Please send us a WhatsApp message at 0318-461-9100 with your order details and a picture of the artwork you received. We will arrange for the correct artwork to be delivered to you while collecting the incorrect one.